Terms of Service
Before utilizing the services offered on the website, kindly review the Terms & Conditions provided below with utmost care.
CONTEXT
Your use of the Website and the Services provided therein is governed by these Terms of Usage (“Terms”). By accessing or visiting the Website, or utilizing any content or information made available through the Website/Services, you are acknowledging that you have read, understood, and accepted these Terms and are bound by them. If you do not agree to these Terms, please refrain from using the Website/Services.
This document is classified as an electronic record under the Information Technology Act of 2000, including the relevant rules and amended provisions pertaining to electronic records in various statutes as modified by the Information Technology Act. It has been created by a computer system and does not necessitate any physical or digital signatures.
This document is made available in compliance with Rule 3(1) of the Information Technology (Intermediaries guidelines) Rules, 2011, which mandates the publication of rules and regulations, privacy policy, and terms of access or usage for the website www.manourja.com.
The ownership and operation of the website www.manourja.com are carried out by MANOURJA Mental Health Solutions Private Limited, a private limited company governed by the laws of India. The registered address of the company is located at 33 Netaji Subhash Marg, Indore (M.P.).
CHANGES TO THE TERMS AND CONDITIONS
We retain the right to modify these Terms at any time without prior notice. Any changes made will be effective immediately upon being posted on the Website, and your continued use of the Website and/or the Services signifies your acceptance of such modifications. It is your responsibility to regularly review the current version of these Terms of Use as posted on the Website.
DEFINITIONS
“Company” refers to “MANOURJA”, “www.manourja.com”, “we”, “us”, “organizer”, “service provider”, or any other similar terminology in reference to MANOURJA Mental Health Solutions Private Limited.
“User” refers to “Client”, “user”, “you”, “your”, “participants”, “individual”, “person”, or other similar terminology in reference to you as the user of the Website.
“Counselor” refers to “Psychologist”, “Wellness Professional”, “Therapist”, or any other similar terminology in reference to the counselor.
USER ELIGIBILITY
To register, use the Services, or visit or use the Website, you must be at least 18 years of age or older. By registering or using the Website, you confirm that you are 18 or older and possess the legal right and capacity to use the Website and Services. Guardians may register on behalf of minors and accompany them while using the services.
SENSITIVE DATA COLLECTION FOR KYC PURPOSES
For KYC verification, MANOURJA collects certain sensitive personal information, including but not limited to:
- Aadhar Card (clear image and number)
- PAN Card (clear image and number)
- Bank Details (account number, IFSC code, bank branch, etc.)
You agree to provide accurate information for these purposes. This data will be stored and processed in accordance with our Privacy Policy.
DISCLAIMER
MANOURJA is not equipped to handle medical or psychological emergencies. If you or someone you know is experiencing suicidal thoughts or serious mental health issues, seek immediate professional help:
- Police helpline number 100
- Medical helpline number 108
- Child helpline number 1098
- Women helpline number 1091/1291
- Elderly helpline number 14567