Privacy Policy

Sensitive Personal Data or Information (SDPI)

Sensitive Personal Data or Information (SDPI) refers to personal information such as passwords, financial information (such as bank account or payment details), physical and mental health history, sexual orientation, medical history, biometric data, and related details. Any publicly available information is not considered SDPI.

Applicability

This Privacy Policy applies to both online (such as web and mobile services accessed through personal computers or mobile devices) and offline (such as data collected through mailings, telephone, or in-person interactions) activities owned, operated, provided, or made available by MANOURJA. It also extends to your use of interactive features or downloads that:

• are owned or controlled by us;
• are available through the Services; or
• interact with the Services and incorporate or post this Privacy Policy.

By accepting the Customer Terms and Conditions, you are agreeing to the terms outlined in this Privacy Policy. We kindly request that you review this policy carefully to understand our privacy practices. If you do not agree to this Privacy Policy, please refrain from accepting the Customer Terms of Service or using our Services. Note that this Privacy Policy is incorporated into the Terms of Service by reference.

Information That We Collect

When you use our services, we may collect various types of information from you, such as your name, phone number, gender, occupation, hometown, personal interests, credit card or billing information, email address, postal addresses, website URLs, and certain health information related to your physical, physiological, psychological, and/or mental health condition. This additional health information may include details about healthcare providers you have seen, the reason for scheduling an appointment with a therapist, medical history, family background, and other clinical information necessary for the therapist to better understand your condition and tailor your appointments accordingly.

Your personal information is used by the consultants to make better assessments of your condition and provide you with the most suitable counseling service. Your information is held securely by the consultant working with you and is typically not shared with other consultants. However, in certain cases, consultants may collaborate to arrive at a better diagnosis and tailor counseling sessions, and only minimal information as required will be shared with others.

Cookies

Like many websites, we use “cookies” to collect information. A “cookie” is a small data file that is transferred to your computer’s hard disk for record-keeping purposes. You can change your browser’s settings so it will stop accepting cookies or prompt you before accepting a cookie. However, if you do not accept cookies, you may not be able to use the Platform.

Security

We have implemented administrative, physical, and technical safeguards to protect the information we collect and maintain from unauthorized access, use, and disclosure. Our systems and processes for collecting, maintaining, accessing, using, and disclosing your Personal Information are in line with industry standards for information privacy and security. Please note that none of the online video sessions are recorded.

Confidentiality

Any information that you share during a personal consultation, referred to as “Confidential Information,” will not be considered as Personal Information and will not be collected or used in the same manner as described above. MANOURJA, its employees, agents, or any third-party contractors, including counselors, are prohibited from disclosing or sharing your Confidential Information orally or in writing, except in the following circumstances:

• If MANOURJA believes that there is a significant, real, or imminent threat or risk to your health, safety, or life, or to the health, safety, or life of any other person or the public.
• If MANOURJA is required by law to share such Confidential Information with any authority.
• If you have made a health care insurance claim and the insurer requires the Confidential Information for processing the claim.

Grievances Officer

In accordance with the Information Technology Act, 2000, and rules made thereunder, to address the grievances of the users, MANOURJA has set up a Grievance Redressal Forum.

In case you are dissatisfied with any aspect of our services, you may contact our Grievance Redressal Team at supportmanourja@gmail.com.

We assure you a time-bound response not exceeding one month from the date of your complaint.

Jurisdiction

Jurisdictional policies of MANOURJA have been drafted in accordance and compliance with Indian laws. Any and all disputes arising between the user and MANOURJA with regards to this policy, including the interpretation of the terms of this policy shall be subject to the exclusive jurisdiction of the courts at Indore, India.